Our people

Joined the Board in January 2011. Vic joined Capita in 2002 and is currently the Divisional Director for Capita’s Insurance and Investor Services Division. Prior to assuming this position he headed up the Integrated Services Division, containing many of Capita’s major central government contracts. Since joining Capita he has overseen the successful implementation and delivery of a number of our key contracts. Previous to Capita he held a senior sales and operational role in Nokia Networks and spent 12 years as a regular senior officer in the British Army. Vic is an experienced business director with strong leadership and management skills.

Brent has over 20 years’ experience in the insurance industry, working for intermediaries and insurers covering both the personal and commercial lines markets.  In recent years Brent has been working with private equity firms with particular focus on the UK SME insurance market.  From 2002 to 2007 he was at Brit Insurance Holdings, as managing director of the company’s UK Division.

Brent joined Capita in March 2011 as Managing Director of Capita’s commercial insurance division responsible for the London insurance market and the UK commercial market. In November 2011 he was then appointed to be the Divisional Director of Capita Insurance Services and now oversees all four divisions of Capita’s general insurance operations covering all aspects of the London and UK insurance market.

Responsible for Capita's Insurance Distribution business in the Personal Lines and SME market places.  Mark joined BDML at the beginning of 2004 and managed its integration into Capita following acquisition in 2005.  Before joining Capita, Mark held positions within Norwich Union and HSBC and leads a team with extensive insurance experience in a range of market sectors.

Tony is responsible for managing and developing Capita Specialist Insurance Solutions Ltd. Tony joined Capita in 2004, having previously worked as an independent business consultant specialising in the Waste Management and Recycling Industry. Prior to this he was a director at Computer People.

Andrew is the Managing Director of our partnership with Marsh, responsible for operations providing support and processing services to enhance Marsh’s broking activities to clients across its multinational business. Marsh’s UK operations are based in Norwich with some services delivered by Capita’s offshore facility in Pune. The operation has approximately 600 staff across both sites.

In 2009 Andrew was appointed Chief Operating Officer of Capita Insurance Distribution, overseeing all aspects of operations, IT, programme, HR, training and management information.

Prior to this Andrew has been responsible for a number of major contracts within Capita Insurance Services. This included his appointment as Managing Director of the Coal Health Contract in 2007 with responsibility for administering the coal health compensation schemes, the biggest personal injury schemes in British legal history. This involved the TUPE transfer of approximately 1,250 staff to Capita, and the immediate instigation of a business improvement programme. The programme introduced improvements across a number of key areas including reengineered processes, increases in productivity, greater strategic planning and enhanced IT provision culminating in delivery of the schemes to completion and significant reductions in resources/costs.

Andrew joined Capita as Programme Director in 2005 and has more than 20 years’ experience in financial services, with fifteen years’ programme management exposure. He has particular expertise in delivering complex business change programmes, which have included contact centre operations, financial regulation, claims management and offshoring. Before joining Capita, Andrew held a number of positions with Abbey, most recently that of Programme Director, Insurance and Banking and Head of Personal Finance Operations.

Doug joined Capita in 2004 and is now the Finance Director for Capita Insurance Services responsible for a broad portfolio of operations from BPO clients, the Personal Lines businesses and Commercial Insurance operations. 
Doug has over 20 years’ experience in financial and management accounting in both professional practice and the insurance sector. Before joining Capita, he worked in both the Lloyd’s market and for a number of large insurance companies, including GRE, Independent Insurance and Co-operative Financial Services.