Teceris Validation Services provides exclusive Voice Risk Analysis (VRA) solutions to the UK public sector and insurance outsourcing.
VRA technology is used alongside intelligent questioning and behavioural analysis in a telephone-based process which enables genuine customers to be quickly identified and fast-tracked whilst highlighting potential risk for further verification.
Customer service and efficiency is dramatically improved through a streamlined process for the genuine majority and significant savings achieved through early identification and management of high risk cases.
Our services can be deployed in-house or outsourced to experienced Teceris staff and include:
- Call screening - a short, scripted call using first contact staff to validate claims as low or high risk, routing claims for further action as appropriate.
- Customer interview - a more detailed, unscripted conversation for high risk cases, aimed at confirming risk and managing this appropriately.
- Offline analysis - detailed analysis of recorded conversations, enabling specific words and phrases to be highlighted as low or high risk.
- Integrated solution with optional delegated authority - we handle cases from beginning to end, settling low risk cases quickly and managing high risk cases effectively.
By combining a range of skills with leading technology and intelligent process design, we can deliver measurable benefits and offer a level of flexibility to meet clients' specific needs. VRA can be deployed via telephone, face-to-face or recorded media and applied both to high volume or detailed investigations.
For more details email Richard Sheridan or telephone 07764 286330.