Capita Insurance Services (CIS) has become a governing member of North of England Excellence in a move that underlines its commitment to achieving world-class standards of customer service and business quality. As part of the commitment, Andrew Beer, Capita Insurance Services managing director of business process outsourcing contracts, has taken up a seat on the organisation’s board.
North of England Excellence is a not for profit, membership based organisation dedicated to helping its member organisations in their pursuit of excellence through free advice on business improvement, breakfast seminars, networking, workshops, conferences and best practice exchange.
CIS provides business support services to the insurance industry from its network of offices throughout the UK. The organisation began its relationship with North of England Excellence earlier this year, when Capita Coal Health Contract (CHC), part of CIS, entered the 2007 North of England Excellence awards. Following the rigorous assessment process, Capita CHC, many of whose employees are based in Sheffield, was presented with an award for excellence in the category of a private sector company employing more than 250 employees.
Mr Beer said: 'With a number of business units located in the north, becoming a governing member of North of England Excellence provides CIS with the opportunity to share best practice with like-minded organisations in the region. In addition, strengthening our partnership with North of England will assist us in continuing to improve the quality of our operations, which will increasingly benefit our employees, the local community and the business itself.'
David Teale, chief executive of North of England Excellence said: “We are delighted to welcome Capita Insurance Services to the board, which demonstrates their ongoing commitment to business excellence and to the community as a whole. As a governing member, they will be working with us to help other businesses across the North to enhance their performance.”
Capita Insurance Services is one of nine governing members, the others being Bradford & Bingley, the North West Development Agency, the North West Aerospace Alliance, United Utilities, Liverpool John Moores University, Liverpool City Council, Urenco and Venture Housing Association.