Mark will be responsible for the day-to-day management of Thornside’s key clients, developing established relationships and maintaining regular dialogue to ensure they continue to receive an efficient and relevant service.
With a strong background in corporate client liaison and relationship building, Mark’s first task will be to familiarise himself with his new client portfolio and to establish relationships which will be key to Thornside’s development as a business. His role will involve advising and developing solutions for improving existing partnerships, maintaining constant communication with key stakeholders and managing new and existing contract implementations.
David Seel, managing director of Thornside, commented: “It is easy in our sector to become consumed by sales figures but we recognise that our partners are our most valuable asset and they are at the heart of our business. This is why Mark’s appointment is key to our business strategy and we have every confidence in his ability to help us meet the needs of our partners and customers.”
Prior to joining Thornside, Mark worked as business director for AG Property & Management. He also worked in a number of roles at Zurich Financial Services for seven years, including business performance analyst and partnership development controller.
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Capita Press Office, 0207 654 2399
Notes to editors:
Capita Insurance Distribution, part of Capita Insurance Services, is the fifth largest UK personal lines insurance intermediary and third party administrator specialising in personal lines solutions for affinity clients. Capita Insurance Distribution employs over 800 staff (based in Portsmouth, Colchester, Romford, Andover and St Ives in Cambridge) and administers around £200m of personal lines gross written insurance premium. It works with 49 insurance companies in the UK personal lines market place, and currently maintains different product sites for 82 household brands such as Asda, Liverpool Victoria and Admiral. Further information can be found at www.capitainsuranceservices.co.uk
Thornside, the pet insurance division of Capita Insurance Distribution, administers more than 35 Pet Schemes for affinity Partners and insures approximately 300,000 dogs and cats in the UK through its Petwise product; including schemes for Home Retail Group, Halifax Bank, esure, RSPCA, Sainsbury’s, Greenbee, AA, Asda and Debenhams. Further information can be found at www.petwise-insurance.co.uk
The Capita Group Plc is the UK’s leading provider of BPO and integrated professional support service solutions. With 36,800 people at more than 250 sites, including 60 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2009 of £2,687 million. Further information on The Capita Group Plc can be found at: www.capita.co.uk