Entrants were asked to present a case study to demonstrate how they have responded to a major loss, which was defined as ‘any claim the size and scope of which takes it well beyond the routine’.
Teceris’ entry concerned a large and complex fire at a production facility. The loss generated a number of challenges relating to the speed, scale, complexity and coordination of the claim. All of which Teceris overcame. The claim was approached in a broad minded way with the ultimate objective of ensuring that business interruption was minimised and the client base maintained.
Once the scale of the loss had been established Teceris worked to protect the customer base while reinstatement was explored. This resulted in a significant level of customer retention.
Following an audit of financial details the loss was settled to the satisfaction of all parties. Teceris also achieved the other main objective - rapid claim settlement. The settlement was agreed in less than two and a half months.
If you would like to know more about how we could help you please us at
info@teceris.co.uk
Capita Press Office
0207 654 2399
Notes:
Teceris
is a loss adjusting practice that responds to the increasing demand in the market place for specialist technical skills in the handling of commercial and major loss property and liability claims, plus the management of corporate accounts in the United Kingdom and globally. Teceris operates as a consultancy based practice and employs high profile market leading adjusters.
The Capita Group Plc
is the UK’s leading provider of BPO and integrated professional support service solutions. With 36,000 people at more than 300 sites, including 59 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2008 of £2,441 million.
Further information on The Capita Group Plc can be found at:
http://www.capita.co.uk