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Outsourcing

Our Outsourcing offering provides specialist services in both the personal lines and commercial insurance market places.  

We work in partnership with our clients to transform their operations and have a proven track record of delivering measurable benefits, in both the public and private sectors. 

Our end-to-end capabilities span the complete insurance lifecycle, meaning we can offer clients the flexibility to determine exactly how much or how little they want to outsource. These can range from sales and service support to customer contact, policy administration and claims management.  

Within commercial insurance, we have extensive experience of managing high volume and complex claims and can offer expertise in areas such as scheme and run-off administration.  

Our services can help you to focus on your core capabilities, and to plan and manage your costs more effectively, without compromising on the high standards of quality and service your customers expect.

Coal Health

BERR case studyIn February 2004 we took on the contract to manage the coal health compensation schemes, successfully renewing it in 2006. With over 762,000 claims registered in total, our management of the schemes sees us pay out £1.8 million in compensation daily.

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