With an extensive business centre network, including onshore, nearshore (Ireland and the Channel Islands) and offshore (India) capabilities, we provide an adaptable service delivery model. Our approach delivers maximum service flexibility, quality and cost effectiveness.
We offer clients a range of solutions, allowing a choice as to how and when service delivery occurs. They can select either end-to-end service propositions, or outsource one or more specific areas to us. This can include direct service agreements, where employees are transferred or seconded to Capita. Whichever option our clients choose, we provide a seamless customer experience by integrating back office systems with customer interfaces.
Using state of the art Information and Communication Technology (ICT), we are able to smoothly transfer, manage and enhance existing services. This can include:
- Automating processes
- Integrating multiple systems
- Modernising services
- Introducing new communication channels
- Creating a mobile ICT solution
To cut costs and enable flexible working, we can also transfer services to shared ICT platforms.
Our Outsourcing commitment is about providing our clients with peace of mind. Our integrated security systems, procedures and policies allow us to do this by ensuring maximum asset protection. In addition, our highly secure accredited data centre and disaster recovery facilities ensure our clients’ operations are strictly safeguarded.
We work closely with organisations to understand their future strategy, their own and their customers’ expectations, and their existing technology and resources. This ensures change is managed effectively, with future needs considered.