Complaints

6 October 2020

We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you are a customer of a syndicate that we manage and wish to make a complaint, please contact the Compliance Director in the first instance, via the below details:

Capita Managing Agency Limited
65 Gresham Street
London, EC2V 7NQ

E-mail: [email protected]
Telephone: 07845 049 352

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s.

The address of the Complaints team at Lloyd’s is:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA

Telephone: 020 7327 5693
Fax: 020 7327 5225
E-mail: [email protected]
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The contact details for the FOS are: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567 (calls to this number are free from “fixed lines” in the UK) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK). Email [email protected].

The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.