Managing the assigned risk pool - Protecting the public

Background

We have been managing the assigned risk pool since 2000 – and its equivalent in Ireland since 2012.

We have successfully administered the assigned risk pool since winning the contract in 2000, providing an efficient and cost-effective scheme that offers comprehensive and high quality protection to people who have suffered from incompetent or corrupt solicitors.

The assigned risks pool was set up by the Law Society to protect the public by providing cover for solicitors unable to get cover on the open market. As well as protecting the public, the pool also safeguards the financial interests of insurers and looks after the reputation of the legal profession as a whole.

 

Our solution

Since 2000, we have handled more than 3,600 claims and have received just 30 complaints, a figure that reflects the high quality of our service. We successfully tendered for the contract again in 2006. And in 2012, we were awarded the contract to manage the equivalent risk pool in Ireland.

 Our consistent high quality service is based on:

  • a dedicated team with the skills to deliver a full service to policyholders, insurers and the Law Society and Solicitors Regulation Authority

  • a network of contacts, including Law Society compliance, regulation and professional indemnity functions, insurers, panel lawyers, FSA, police and the solicitors’ indemnity fund

  • unparalleled knowledge of the pool’s processes, policy issuance, and premium credit control

  • a focused and highly successful approach to management of the total cost of claims, including the effective deployment of third party panel suppliers

  • we are an approved FSA insurance intermediary – authorised to conduct regulated activities

  • deployment of innovatory information technology – securing both disaster recovery and effective management of day-to-day operational processes.

Delivery

We were awarded the contract for a second time because of the quality of the service we provide:

  • small number of complaints – our effective claims management and adjusting service has resulted in an exceptionally small number of complaints – just 30 out of 3,650 claims since 2000

  • coping with processing peaks – especially during 2008/9, when there was a huge jump in pool membership – and in claims – as a result of the financial crisis; our size means that we have the flexibility to draft in extra resource when it’s needed

  • keeping costs down – by making savings in the cost of admin and claims payments, and by maximising collection of debts.

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