Our story/values

We deliver change and unlock value for our life and pensions clients through both talent and technology. Every day we make processes smarter, organisations more efficient and customer experiences better.

Capita Insurance Services, part of Capita plc, is one of the leading providers of business process management (BPM) and digital technology services to the insurance sector, offering a wide range of integrated end-to-end solutions, digital technology and business support services to clients in the UK, Ireland, Central-Western Europe and worldwide.

Using technology, insight and analytics to underpin everything we do, we play a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard. We use innovative solutions, together with a thorough understanding of excellent, accessible customer services, to help deliver the best experience possible for our customers. 

All our success is built on over 15 years of understanding your market and your customers and truly transforming clients’ customer contact and administration operations. By doing what we do best – attracting, retaining and looking after your customers. That frees you up to focus on what you do best.

Meet our leadership team.