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  • High levels of customer satisfaction
  • A dedicated service aligned to our clients’ brand, location and proposition
  • Scale, cost and risk reduction and driving quality through leveraging shared services

Providing BPO solutions for our clients' future and evolving needs

The insurance industry has gone through unprecedented levels of change since the economic downturn and in order to thrive in such a competitive, demanding marketplace, the ability to deliver agile, efficient and cost-effective operations is key to staying ahead of the game.

We provide a wide range of flexible back office, middle office and customer facing services for our clients, helping them grow their business.

We design controls and reporting within systems, processes and frameworks to identify, manage and mitigate operational risk. We can embed our award-winning operational control frameworks to give you confidence that we are operating a controlled business on your behalf, and meeting regulatory and other governance responsibilities.

Our expertise can help you succeed

Moving from an in-house service provision to a specialist third party provider means you can benefit from economies of scale, a range of expertise and resources and flexible delivery options tailored to your needs.

Our broad expertise runs across the whole spectrum of common operational services, as well as your core functions, such as policy administration and claims management.

We also have in-depth experience of re-engineering service delivery, reviewing existing activities to find efficiencies, upgrading IT, assisting rapid market entry and modernising work environments.