Positive results

  • Proactive claims management
  • Freeing up internal resource to focus on your business
  • A flexible resource that matches the demand patterns of your business
  • Savings in staff recruitment and training for low volume businesses
  • Advice on process improvement and controls
  • Increased confidence around actuarial calculations
  • Potential reduction in risk based capital requirements

Claims management

A positive claims experience has to be good for everyone and lowering the number of touch points and providing greater transparency for customers has never been more important.

Are you looking to improve your controls and processes and achieve confidence from better data management? Do you want to increase certainty and consistency of output based on quality controls and service level agreements?

Our experienced insurance professionals handle claims emanating from traditional lines of business such as marine, non-marine, property and casualty, as well as more niche loss types such as disease and dental backed up by sophisticated management information analytics.

Underpinned by proactive case reviews our flexible and transparent service actively tracks claims throughout their life cycle to ensure tasks are completed promptly and effectively.

We can deal with the whole claims management spectrum from legacy to live and from specialist lines to wholesale accounts - and we operate in regional, international and global contexts.

Our claims services include:

  • Technical claims handling, including complex losses and class specific portfolios of business
  • First class management of end-to-end claims processes, including post tracking and analysis, data recording and maintenance, proactive diary management, full and regular communication with insured parties, market responses, settlement and reinsurance
  • Full claims middle office solutions and use of visionary technology providing workflow, diary management, utilisation of ‘app’  technology and live feeds into broker and market systems
  • Triage, peer review, bordereaux management, TPA management and supplier management
  • Credit control of claim settlements and cash management
  • Fully integrated offshore services
  • Targeted audit controls for consistency of output and to enhance quality improvements.