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Jane Warden / Aviation Technical Services Team Leader
As a newly arrived manager in the business, I felt that I did not have an overall feel as to the productivity of my team and how workflow was managed overall. WorkWatch has given me that info at my fingertips on a real-time basis – with the ability to see work, move work around as needed and also to track its end-to-end journey. As a lot of work is also placed offshore, I am able to see that workflow as well, and can move work between Norwich and India easily.
My team were resistant to a new system at the start, but by talking it through with them and sharing the outputs on a monthly basis, they have come to see the benefits of it. By using a champion in the team, they have been able to give feedback and see changes.