Underwriting support services

We have been successfully delivering underwriting support services to Lloyd’s and the London market since 2001.

Our highly skilled teams work effectively with our clients’ underwriting teams, consistently delivering accurate, high-quality data within demanding service levels. Our customers include five out of the top ten managing agents.

We operate a highly flexible resourcing model that is designed to respond to the peaks and troughs of the annual underwriting cycle. The commitment and flexibility of our staff ensure that we deliver resource and underwriting support when it is needed.

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Our approach

We have built a unique reputation for the level of experience demonstrated by our staff in the support of Lloyd’s syndicates. We have worked closely with underwriting teams across all classes for many years and take pride in understanding their operational needs and requirements.

We undertake services on behalf of a large number of London market entities, which has provided us with invaluable experience upon which to build a successful delivery model. This expertise ensures that the optimum service is delivered within the shortest time frame for every new client.

Our team builds strong working relationships with our clients’ underwriting and operational teams in order to ensure that we have a clear understanding of their specific data needs. Each member of our team has significant experience and expertise in the management and processing of insurance data across many classes of business, and they can help you to capture accurate risk data, which is an essential element of Solvency II.

We are committed to the delivery of service quality. Our solutions are designed to deliver in terms of both data accuracy and contractual service levels.

Our staff act as an extension of your own office. We build long-lasting partnerships with our clients, and this brings many benefits, including:

  • Scalability and flexibility
  • In-depth knowledge and expertise
  • The ability to manage the peaks and troughs of the underwriting cycle

Our services

We provide underwriting support functions to five of the top ten Lloyd’s managing agents.

All our services are offered on a bespoke basis, and include pre- and post-binding, specific geo-coding and class-specific procedures. Some of our clients elect to utilise many of our services, while others elect to outsource just one specific class of business. Whatever your requirements, we would be happy to tailor a package to suit your needs.

We can help you to manage different market premium and claims messages effectively.

Our service enhances and cleanses received data before it is entered into modelling software on a pre- and post-bind basis.

We process in excess 27,000 assets scheduled per annum.

The team has over 20 years of experience and a wealth of expertise in the field of data capture.

We currently capture risk data for more than 175,000 slips and endorsements every year.

Our managed service delivers cleansed, enhanced and checked data in ACORD XML formats, for direct use with your core underwriting system and analytical/aggregation tools.

Client testimonial

Our decision to select Capita as our new partner has been strongly vindicated. We’ve been impressed with Orbit, its flexibility, engagement and performance levels. 

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Get in touch if you have a question or would like to explore how our solutions could help your organisation.

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