Outsourced Services – Capita Commercial Insurance Services (CCIS)

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Capita delivers five distinct service lines which are bespoke to your specific requirements and underpinned by Artificial’s technology.

Underwriting Services

Providing the process capability to support underwriting including the capture of risk information and processing of premiums, all to a high degree of accuracy:

  • Pre-bind quality assurance

  • Sanctions checking

  • Technical processing

  • Risk capture

  • Message validation

  • Aggregation

  • Binder services

  • Bespoke administration & reporting

  • Delegated underwriting authority

  • Slip creation

  • Electronic claims file processing

  • Service company

Client Finance

Provision of routine accountancy functions including:

  • Management accounts

  • Statutory accounts

  • Regulatory returns

  • Payroll

  • Tax

  • Forecasts

  • Cash Books

  • Credit Control

  • Company Secretary

  • Ledger Management

Claims Management

Providing the process capability to enable more accurate and effective claims management, including:

  • Loss adjusting: All commercial lines handled by experts in Cheltenham and London

  • Claimers peer review : We are a registered Lloyd’s authorised Claims auditor

  • Reinsurance: Inwards and Outwards Premium and Claims processing and management

  • Complex claims handling: A team of qualified solicitors handling professional indemnity claims

  • Binder Management: Processing and management services

  • Processing: Claims processing services for insurance and reinsurance claims

Compliance & Regulatory

Governance and regulatory compliance, as well as operational support and actuarial services to syndicates operating in the London Markets for specialist insurance.

Workflow Management & Projects Work

Backlog clearance and processing supporting capabilities in addition to ad hoc project work.

Contact Us

Regulatory & Compliance – authorised by FCA

simon sykes
Simon Sykes
Chief Executive Officer (Capita Specialist Insurance Services)

Prior to Capita, Simon spent five years at Vibe Syndicate Management Ltd and Plus Risk Ltd as the Director of Underwriting Operations and Chairman. He’s held senior operational roles at Alterra at…

paul wooldridge
Paul Wooldridge
Managing Director of Capita Commercial Insurance Services (CCIS)

Paul is a Senior Client Relationship and Operations Director with a proven track record of operational delivery and transformational change within a number of areas. Paul has extensive knowledge across both the London…

kath gioiosa
Kath Gioiosa
Managing Director of London Market Services (part of CCIS)

Previously Operations Director of Underwriting Services, Kath has extensive knowledge of the business and wider industry and has been with Capita Specialty Insurance Services since 2000, holding a number of…


 These services are delivered through two regulated entities: Capita Managing Agency Limited (“CMA”) and Capita Commercial Insurance Services Limited (“CCIS”).

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