At a glance

We are part of Capita plc, a UK leader in technology-enabled business process management and outsourcing solutions, and we have recently made it on to the Forbes Top 100 innovative companies list.

Capita Insurance Services was created in 2001, when Capita acquired the Eastgate Group. Since then we have grown significantly, becoming the leading provider of data capture services to the Lloyd's market, and now have over 1,400 staff operating from 13 locations, including Poland and India.

Using technology, insight and analytics to underpin everything we do, we work across the insurance sector, playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard.

We use innovative, often unique, IT and software platforms, together with a thorough understanding of excellent, accessible customer services to help deliver the best experience possible for our customers.

Awards and clients

We have won many industry awards, but we don't measure our success by numbers or awards; we believe it is the close relationships and trust we build that helps us to deliver real value for our clients.

Our clients include insurance companies, brokers, Lloyd's syndicates and managing general agents, operating in the London, US and international markets. 

Our people

Using our resources and knowledge of insurance, we will provide the best possible team of professionals dedicated to your needs. We will ensure that you have the right people, with the right skills, in the right place, working for you. 

Our personal approach means that we will work closely with you to define your requirements, and those of your customers, and to develop a customised service from across our full range of business solutions and services.

Our services

We have built our reputation as a credible, highly effective and trusted partner delivering valuable insurance services to you, and we leverage the latest technologies to continue creating more efficiency for you and your customers.

With solid expertise in everything from specialist underwriting services to large scale back-office administration, we also offer insurance products for a variety of niche markets. Our dedicated teams provide market solutions, back-office insurance services, syndicate management and turnkey services through our own Lloyd’s managing agency.