Our leadership team

Our management is responsible for the strategic direction and development of Capita Insurance Services.

Management members can look back on many years of experience in the field of insurance and have successfully demonstrated their expertise in the industry. The following key members of our executive team are responsible for managing existing clients and growing our business.

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Executive Director | Specialist Services 

Jim became Executive Officer of our Specialist Services division in 2018. Having previously been Executive Director of Insurance & Benefits Services since December 2014, he was also previously Executive Director of the Health & Wellbeing division. He joined Capita in July 2012, initially leading Entrust, Capita’s joint venture with Staffordshire County Council, which provides a wide range of education support services. He has a strong background in designing and delivering major change programmes across a variety of areas, primarily the banking sector.

Previously, he was a member of the UK Executive Board of Steria, with responsibility for government, health and education services. He also led a number of Business Process Outsourcing/ IT joint ventures as Managing Director of NHS Shared Business Service and Executive Director of Barclays' Xansa Partnership.


Managing Director | Insurance services

Alistair has extensive experience in operational and client management, and has spent over 20 years working in the general insurance market. He has been accountable for the success of various high-profile businesses across both the public and private sector within Capita since joining the company in 2001.

Alistair is currently responsible for the management and growth of the Insurance Services division, working particularly with our London market clients, as well as for the run-off and claims business areas within the division.

Prior to joining Capita, Alistair spent 17 years in the loss adjusting sector, latterly with senior management roles at McLarens Toplis.


Operations Director | Underwriting Services

Kath is responsible for delivering service level agreements for client contracts across all functional areas, both external and internal. She is also responsible for many of our key client relationships. She is an ACII and has been with us since 2000.

Kath has worked in the insurance industry for over 30 years and has held a number of technical management roles in Capita.

Previously, Kath held various technical and operational roles in Trinity Square Services and English & American Group.

Managing Director | Commercial Insurance Services

Paul is an senior client relationship and operations director with 35 years’ experience working in the insurance industry. He has extensive knowledge across both the London market Insurance and Reinsurance sectors and has managed high profile operational areas delivering pre and post placement services including claims.

Paul is currently responsible for the performance, management and growth of Commercial Insurance Services.

Previously, Paul held various senior operational management roles within Marsh and Guy Carpenter.


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