At Capita Insurance Services we recognise that our people are our most valuable asset. It is our employees who shape our business, make us who we are and ultimately drive our success.
Our ability to deliver excellent services for our customers rests on the skills of our people. We encourage all employees to develop their skills and career, and offer a number of training and development opportunities across a broad range of subjects and formats, from short online training modules to formal vocational qualifications. We also have Capita Managers Academy, providing courses that can lead to Institute of Leadership and Management qualifications.
The majority of our people have transferred to us as part of an outsourcing arrangement or acquisition, and we like to ensure that they experience a smooth transition and integration into our business. We have a tried-and-tested transition and communication process which provides new employees with opportunities to meet other Capita employees, to receive the appropriate training and technology for their role and to engage in regular two-way communication.
We believe in rewarding people appropriately and our pay rates are competitive. We also have local performance schemes, and an employee recognition scheme that celebrates individuals who demonstrate commitment to our values.
We regularly meet our people in a variety of formal and informal settings, encouraging them to talk freely. We want to hear what they have to say about the company and we want to make sure they understand our ambitions.
We actively promote the health and wellbeing of our people, over and above what’s required legally. Our people all receive full training and we run regular campaigns to ensure that people are aware of any risks they need to guard against. All this comes together at a senior level in the company, with a group safety, health and environment director tasked with driving the message home.
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