Our values

Our values - the way we conduct ourselves and the behaviours we adopt - underpin the success of our business.

They shape who we are as an organisation and they help set us apart from our competitors. We want everyone who works for Capita to embrace them.

Our employees bring with them a wealth of knowledge and expertise. To utilise these effectively, our overall approach is based on a distinct set of values which we believe stand us apart from many large businesses:

Openness – we are honest and transparent, acting with integrity, embracing diversity and respecting our colleagues and clients.

Ingenuity – we have the courage to do things differently, think smart and look for new and innovative solutions.

Collaborativeness – we benefit from shared ideas and our clients do too; we work in partnership to solve challenges, combining the talents of all our businesses and those of the organisations we support.

Effectiveness – we deliver what we promise and believe that great service can always be better.

To learn more about each one, watch our video.

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