Capita has enormous experience of supporting organisations in their bid to deliver better financial services.
We are a highly commercial, growth-focused organisation and we are the clear UK BPO market leader, with a market capitalisation of £8.4 billion. With financial services accounting for 23 per cent of our revenue and with over 20,000 employees in this sector, we bring unparalleled scale and capability to our financial services clients.
We support our customers with the provision of over £16 billion worth of claims liabilities administration per year. Through our collection and debt management services, we recover over £29 billion annually on behalf of our clients. We also offer a range of retail banking services, which include remediation, customer management and product processing.
You may be surprised not only by how much we already do in the financial arena, but by the range of services we can offer your organisation, many of which will deliver immediate benefits, including financial savings. However, the benefits do not end there. We provide innovative services with a particular focus on data, technology, property and infrastructure, customer contact and back-office services. In fact, last year the respected business publication Forbes identified Capita as one of the 100 most innovative organisations in the world.
We can provide you with a broad range of integrated services that mirror the operations of a traditional life and pensions business. Using technology, insight and analytics to underpin everything we do, we work across the life and pensions sector, playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard.
We are a specialist complaints, remediation and interim resource business, working on each of the major remediation programmes within the UK financial services industry. Having worked on over 2.5 million complaints and paid out over £6 billion in redress on our partners’ behalf, we consider ourselves complaints experts – we understand what effective and efficient complaint management means for you, your business and UK regulators.
Capita Employee Benefits is now one of the largest employee benefits consultancies in the UK, a multi award-winning organisation servicing over 1,600 clients and more than 4 million company employees and pension scheme members. We employ over 2,400 members of staff across 13 offices. We use innovative, often unique IT and software platforms, together with a thorough understanding of excellent, accessible customer services, to help deliver the best experience possible for our customers.
By delegating elements of the insurance process to us, such as the gathering of medical data, the underwriting of risk, claims management and rehabilitation, our clients are free to focus their internal resources more effectively.